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Flash eGroupware
Les modules les plus utilisés sont déjà compatibles avec la dernière version 21 de eGroupware (SpiFina/Spid/SpiQuote/SpiSMS/SpiClient...)

SpiTel - Logging, tracing and reporting on PABX phone calls to eGroupware

Objectives: logging and statistics of incoming/outgoing calls

The module "SpiTel" was designed and developed to get automatically in eGroupware all calls made by the company and going through the PBX, either  incoming and outgoing.

With certain rules, calls can be linked to other information contained in egroupware or cause events (eg, calling a contact can generate an alert).  Calls may also be automatically linked to contacts from the adressbook or with SpiClient

Here are some of SpiTel key features:

fast and optimized interface
automatic matching between the phone number and egroupware contacts
automatic matching between the internal phone number and egroupware users
enter a comment on a phone call
link the call with a ticket from Spid
possibility to make manual links to any element in egroupware throught the link tab

How does it work ?

At the end of a call, the PABX sends tcp paquets to fill up the taxation software.  In our case, the "taxation software" is a simple "TCP-server" hosted on the web server hosting egroupware, listening to the defined TCP port.  The solution works with a Aastra PBX and might be adapted to other PBX.


Organizations concerned

local administrations
companies
associations
consulting companies

Key Features

Lifecycle of the phone call

the TCP server receives the data from the PBX an insert the data in the egroupware's database
the call can be seen in eGroupware
the user can edit the call and enter a comment
the user can notify another user callback request with a comment

Actions

automatic matching between the phone number and egroupware contact and the Spiclient's organization
automatic matching between the internal phone number and the egroupware user
possibility to comment input
<a href="t3://page?uid=572">possibility to attach the call to a ticket from Spid</a>
mass changing

Statistics

The module offers different views:

- Statistics relating to contacts and clients
- Statistics of number of calls and time spent with a client
- Statistics of number of calls and time spent by a user

Strict right management

The system allows calls to be made as all private, in which case only the titular will be able to see the data...

Also, it is possible to exclude certain numbers to be viewed the application, even if the calls are logged. For example, if the fax goes through the pbx, excluding the number of fax calls will not appear in egroupware.

Simple and advanced search

The module is integrated with eGroupware and uses tools and filter list similar to those in the addressbook. An advanced search allows to search directly in the text, dates, etc..

Versatile and easy configuration



Technical background

Compatible with Egroupware 14.1 / 14.2 / 14.3
Développed with php, eTemplate, Javascript
<b>Compatible with accounts stored in mysql, Ldap, Active Directory</b>
Multi-language support

Conditions

Purchase of the software
Yearly maintenance : 20% of the licence price
Intégration/trainings : depending to modules

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