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Flash eGroupware
Les modules les plus utilisés sont déjà compatibles avec la dernière version 21 de eGroupware (SpiFina/Spid/SpiQuote/SpiSMS/SpiClient...)

SpiQual - collaborative quality management system for incidents & actions

Objectives: have a part of your QMS in eGroupware

If quality managers know and are masters of their methods, issues of quality management concern all teams of the organization: manufacturing, logistics, purchasing, etc..

Often, quality management involves teamwork so as to report the incidents to the quality managers and, of course, trace the necessary treatments of quality issues, both curative and preventive actions.

The SpiQual application integrates into eGroupWare the tools needed to manage the quality incidents and customer complaints. The software is designed to run completely in eGroupWare, with possible links to other modules such as calendar, addressbook, or different modules published by Spirea (SPID SpiClient, SpiRef, etc..).

The module will allow to attach the following information about each incident:

context / cause / handling of incidents of different types: non-conformities, accidents, claims, etc..
incident classification with types and sub-types
quality analysis, fulfilled by quality managers
information about customers / suppliers and materials involved
cost tracking
follow-up of actions related to incidents

Organizations concerned (SpiQual)

industrial and service companies
quality services / after sale services
QMS integrators

Key Features

Case/Folders management

Create and track incidents
Lifecycle configurable events (current, solved/archived incidents, etc.).
Attachments of contacts with access rights, rights to add, etc..
Pdf print sheets on incidents

Cost tracking

For each incident quality or customer complaint, you can add the cost elements by selecting a cost type, an amount of units (hours, quantities) and the date of the cost. The total cost of the incident is displayed directly on the form.
The costs are then available statistical reports...

Limited access to information

Depending on the settings, users can only see the incidents concerning them, according to their location or their team (set in SpireAPI).

Tracking features allow access to history tab, but also to due dates and delays...

Reports and statistics

SpiQual offers direct statistical outputs to Excel and graphs using Jpgraph' library. The tool will help in the preparation of internal meetings or for presentations (audit quality, presentation of statistics on the evolution of the quality, etc.).

Dates and delays

Incidents and actions are assigned to users with due dates. Different views allow to see any delay in the actions and send email reminders by email with a single click ...

Strict management of access rights

Access rights are managed both with the general access and folder by folder.  Contacts have roles and defined rights on a folder.

Multi-location / Multi-teams

Site managers (defined in SpireAPI) will have extensive rights and can view and edit all incidents on their site ...

Simple and advanced search

The module is integrated with eGroupware and uses tools and filter list similar to those in the addressbook.

Easy and flexible configuration

The elements of the module are configurable types and statuses folders, files, roles, etc..


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Technical background

Compatible with Egroupware 14.1 / 14.2 / 14.3
Développed with php, eTemplate, Javascript
<b>Compatible with accounts stored in mysql, Ldap, Active Directory</b>
Multi-language support

Conditions

Purchase of the software
Yearly maintenance : 20% of the licence price
Intégration/trainings : depending to modules

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