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Website of Spirea, computer and it support company / Paris - France
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Flash eGroupware
All of our applications are now compatible with the version 14.3
SpiQual - collaborative quality management system for incidents & actions

Objectives: have a part of your QMS in eGroupware

If quality managers know and are masters of their methods, issues of quality management concern all teams of the organization: manufacturing, logistics, purchasing, etc..

Often, quality management involves teamwork so as to report the incidents to the quality managers and, of course, trace the necessary treatments of quality issues, both curative and preventive actions.

The SpiQual application integrates into eGroupWare the tools needed to manage the quality incidents and customer complaints. The software is designed to run completely in eGroupWare, with possible links to other modules such as calendar, addressbook, or different modules published by Spirea (SPID SpiClient, SpiRef, etc..).

The module will allow to attach the following information about each incident:

  • context / cause / handling of incidents of different types: non-conformities, accidents, claims, etc..
  • incident classification with types and sub-types
  • quality analysis, fulfilled by quality managers
  • information about customers / suppliers and materials involved
  • cost tracking
  • follow-up of actions related to incidents

Organizations concerned (SpiQual)

  • industrial and service companies
  • quality services / after sale services
  • QMS integrators

Key Features

Case/Folders management

  • Create and track incidents
  • Lifecycle configurable events (current, solved/archived incidents, etc.).
  • Attachments of contacts with access rights, rights to add, etc..
  • Pdf print sheets on incidents
Edit form
Index view

Cost tracking

For each incident quality or customer complaint, you can add the cost elements by selecting a cost type, an amount of units (hours, quantities) and the date of the cost. The total cost of the incident is displayed directly on the form.
The costs are then available statistical reports...

Cost tab for non-quality

Limited access to information

Depending on the settings, users can only see the incidents concerning them, according to their location or their team (set in SpireAPI).

Tracking features allow access to history tab, but also to due dates and delays...

Reports and statistics

Graphs on incident

SpiQual offers direct statistical outputs to Excel and graphs using Jpgraph' library. The tool will help in the preparation of internal meetings or for presentations (audit quality, presentation of statistics on the evolution of the quality, etc.).

Dates and delays

Incidents and actions are assigned to users with due dates. Different views allow to see any delay in the actions and send email reminders by email with a single click ...

Strict management of access rights

Access rights are managed both with the general access and folder by folder.  Contacts have roles and defined rights on a folder.

Multi-location / Multi-teams

Site managers (defined in SpireAPI) will have extensive rights and can view and edit all incidents on their site ...

Simple and advanced search

The module is integrated with eGroupware and uses tools and filter list similar to those in the addressbook.

Easy and flexible configuration

Menu SpiQual

The elements of the module are configurable types and statuses folders, files, roles, etc..


Documents

SpiQual - Fiche desctiptive - Français

Spiqual - User Manual - English


Technical background

  • Compatible with Egroupware 14.1 / 14.2 / 14.3
  • Développed with php, eTemplate, Javascript
  • Compatible with accounts stored in mysql, Ldap, Active Directory
  • Multi-language support

Conditions

  • Purchase of the software
  • Yearly maintenance : 20% of the licence price
  • Intégration/trainings : depending to modules

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